Our Process

Because the vehicle repair process is something that we handle everyday, we make all arrangements to help facilitate the claim and repair process. Our commitment is to make the repair process smooth and hassle-free. So that you don't have to deal with the additional stresses of making arrangements, we:

• Contact necessary insurance agents or claims departments
• Electronically send estimates and digital pictures
• Make car rental arrangements
• Pick up and deliver vehicles in Bloomington-Normal

We are dedicated to making things easy; all we need at Mike's Collision Center are the keys and a contact number. Because we understand that you want to know the status of your vehicle and its repair, Mike's Collision Center staff also follows a pre-determined callback schedule throughout the repair process. This helps keep you (the customer) informed, which, according to an October 2008 JD Power & Associates survey, is the biggest complaint about the collision industry.